Our Background and Reputation for Quality and Luxury in Self Catering Holiday Accommodation
Established in 1997, 'Coquet Cottages' comprises a unique collection of privately owned, luxury self-catering holiday properties, all centrally located in beautiful Northumberland.
Our Holiday Cottages in Northumberland
Our cottages are situated in various stunning locations in Northumberland - on the coast and in the countryside.
All of our cottages are centrally placed for exploring the whole of Northumberland, including the Heritage Coast, the Cheviots and Coquet Valley, the Borders and the National Park, as well as Newcastle and Gateshead, Durham and in fact, the whole of the North East of England, or 'Northumbria' as it is more correctly known.
Of the self catering cottages you will find on our website, we own some of them ourselves, with others belonging to friends who share the same ethos and values as ourselves and have extremely high standards in both the interior design and the overall quality and presentation of their luxury cottages. We know each property intimately, so can answer any queries you may have in order to ensure your chosen cottage is perfect for you and your fellow guests.
Our Reputation for Quality and Outstanding Customer Service
Established for 18 years, our reputation has been built on providing exceptionally high quality, immaculately clean and luxurious self-catering cottages to create holidays that are truly memorable. We know how important it is for your accommodation to be perfect - otherwise how can you possibly have a good holiday?! We pay great attention to detail and provide many special touches that you won't find in the majority of self-catering cottages.
Our luxury cottages are extremely well-maintained, each having either its own dedicated housekeeper or housekeeping team, or is lovingly cared for by its owner. The vast majority of our staff and our owners have been with us for many years and every one of them takes great pride in the cleanliness and presentation of their cottage, with their aim being for you to have a relaxing and memorable holiday.
We don't use a call centre, we are a team of just 4, working together in our office in Warkworth village. We know all of our cottages intimately, so can answer most queries - and if you have a really difficult query, we can find out the answer for you quickly.
We enjoy speaking to and getting to know all of our guests so that we can be sure we are fully meeting their expectations and needs. We want you to enjoy your holiday in Northumberland and feel at home in your cottage and we want you to return home with wonderful memories of a very special holiday in a very special part of the country.
Of course we hope you'll return for another holiday, but our priority is to send you home happy and relaxed, simply feeling that you've had a very special holiday!
Quality Accredited Self Catering Holiday Cottages
It's a condition of joining our portfolio that our luxury cottages are independently quality graded by the national tourism authority VisitEngland. Grading is carried out annually in late Spring/early Summer.
We do not agree with 'self-grading' schemes whereby agencies create their own 'star/starfish/crown' schemes. They cannot possibly be unbiased! We have heard of so many experiences of our guests where they have booked cottages advertised with the agency's own 'Luxury' grading and they turn out to be very far from luxurious - quite the opposite. Our gradings are totally unbiased, carried out independently by an Assessor employed by VisitEngland and we have absolutely no influence at all on the Assessor's decision.
Unlike some self catering cottages, our cottages maintain the same standard throughout the letting year, not just for the week they are inspected!! So you will have the same quality experience whatever time of the year you stay.
When a new cottage joins us, it will be furnished and equipped to a minimum of 4 Star Quality Standard, and will be formally assessed at the next grading. Until then, it will be labelled 'Awaiting Grading', but rest assured that it already meets our minimum during this time and once assessed, it may actually achieve a higher grading.
In addition to this, a large proportion of our cottages have been awarded VisitEngland Gold Awards, a very special accolade which recognises them as being amongst the very best self catering cottages in Britain.
We're very proud of the fact that we have the highest proportion of Gold Award winning cottages of any cottage agency in the UK - 70% of the cottages in our portfolio have been awarded Gold Awards.
A few of our cottage owners request assessment for one or more of VisitEngland's additional award schemes, as follows:
M1 Mobility - suitable for those with limited mobility
These awards recognise the special welcome and extra facilities the cottage provides in this respect, however all of our cottages welcome walkers and cyclists and we state clearly which cottages welcome pets and which cottages are more suited to families and small children.
Coquet Cottages has also been awarded a prestigious 'Certificate of Excellence' by TripAdvisor for every year since the accolade was introduced.
To become part of our collection cottages must be already rated at 4 or 5 Star standard, or be assessed within a maximum of 12 months of joining Coquet Cottages. However we ensure that those awaiting assessment are already furnished and equipped to a minimum of 4 Star standard.
If you share our high standards and values and already own a luxury holiday cottage, you may wish to consider joining us. We would love to hear from you so please contact us by phone or email, or find out more here.