Our Website Privacy and Security Policy
We endeavour to ensure that the content of this website is always accurate, honest, and up-to-date. However, all content is subject to change without notice.
All personal information collected via the forms in this website will be used only for the purpose intended, that is to process a holiday booking or answer a query. Personal information will not be retained for longer than is necessary to satisfy the enquiry or booking made.
In the case of our mailing list, we will retain an email address supplied by you for the purpose of operating our mailing list. Your information will never be shared with any other third parties. We will remove your details from our mailing list on request.
In the case of on-line payments, your credit or debit card details are processed by Sagepay on our behalf, who act as an intermediary between your bank and ours. Your payment details are not made known to us at any time.
In the case of telephone payments, these are either authorised immediately while you are on the telephone, or immediately after. Your credit or debit card details are not retained by us, they are shredded as soon as the payment is verified by SagePay.
Links to external websites are provided as a service to our users, for example where they contain information that may be of interest to our guests planning a self catering cottage holiday. However, we are not responsible for the content, views, or accuracy of information on any external websites.
We are committed to making our website very easy to use and accessible to everyone. To achieve this, we comply with industry best practice and are working towards conforming to the Worldwide Web Consortium's (W3C) Web Content Accessibility guidelines 1.0 to level 'AA' standard. This is an ongoing process, as our site is large and evolving constantly in our quest to constantly improve, but in everything we design - be it webpages or written information - we try to ensure the layout is as clear as possible and written in clear and simple language.
If you have any problems accessing the content on our website, please email firstname.lastname@example.org and we will endeavour to address the problem and if we can't do that immediately, will provide the information you require in an alternative format.
You may find the 'My Web My Way' section at www.bbc.co.uk/accessibility useful if you need some help in changing your browser, mouse or keyboard settings.
Navigating the website using the keyboard
You can navigate our website by using the following keys:
- Up and Down arrow keys to scroll up or down a page;
- Tab key to move between links;
- Return or Enter key to select a link;
- Backspace key to go back to the previous page
Our website contains several PDF documents. PDF software such as Adobe has a number of features which improve the accessability of PDF files. However, if you have trouble reading them, a free online tool for converting PDF documents to HTML or text is available from Adobe.
To use the tool, you will need to know the URL (page address) of the document you want to convert, which can be found in the browser address bar at the top of your screen.
W3C Validation of our Website
Our entire website - every webpage - has been successfully checked and verified as XHTML 1.0 Transitional and a full and successful validation has been carried out to ensure each webpage is interoperable. This verification process is repeated every time a change is made to a page.