About Coquet Cottages
Why Choose Coquet Cottages?
Our Reputation for Quality and Outstanding Customer Service
Established for 20 years, our reputation has been built on providing exceptionally high quality, immaculately clean and luxurious self-catering cottages to create holidays that are truly memorable. We know how important it is for your accommodation to be perfect – otherwise how can you possibly have a good holiday?! We pay great attention to detail and provide many special touches that you won’t find in the majority of self-catering cottages.
Why choose Coquet Cottages? Our luxury cottages are extremely well-maintained, each having either its own dedicated housekeeper or housekeeping team, or is lovingly cared for by its owner. The vast majority of our staff and our owners have been with us for many years and every one of them takes great pride in the cleanliness and presentation of their cottage, with their aim being for you to have a relaxing and memorable holiday.
We don’t have a call centre, we’re a specialist team of just 7, working together in our office in Warkworth village. We know all of our cottages intimately, so can answer most queries – and if you have a really difficult query, we can find out the answer for you quickly.
We enjoy speaking to and getting to know all of our guests so that we can be sure we are fully meeting their expectations and needs. We want you to enjoy your holiday in Northumberland and feel at home in your cottage and we want you to return home with wonderful memories of a very special holiday in a very special part of the country.
Of course we hope you’ll return for another holiday, but our priority is to send you home happy and relaxed, simply feeling that you’ve had a very special holiday!
Quality-Accredited Self Catering Holiday Cottages
It’s a condition of joining our portfolio that our luxury cottages are independently quality graded by the national tourism authority VisitEngland. Grading is carried out annually in late spring/early summer.
We do not agree with ‘self-grading’ schemes whereby agencies create their own ‘star/starfish/crown’ schemes – they cannot possibly be unbiased! We have heard of so many experiences of our guests where they have booked cottages advertised with the agency’s own ‘Luxury’ grading and they turn out to be very far from luxurious – quite the opposite. Our gradings are totally unbiased, carried out independently by an Assessor employed by VisitEngland and we have absolutely no influence at all on the Assessor’s decision.
Unlike some self catering cottages, our cottages maintain the same standard throughout the letting year, not just for the week they are inspected!! So you will have the same quality experience whatever time of the year you stay.
When a new cottage joins us, it will be furnished and equipped to a minimum of 4 Star Quality Standard, and will be formally assessed at the next grading. Until then, it will be labelled ‘Awaiting Grading’, but rest assured that it already meets our minimum during this time and once assessed, it may actually achieve a higher grading.
In addition to this, a large proportion of our cottages have been awarded VisitEngland Gold Awards, a very special accolade which recognises them as being amongst the very best self catering cottages in Britain.
A Personal Service
Unlike the average holiday cottage agency, we go the extra mile to ensure you have a fantastic holiday with a concierge approach to creating a holiday perfectly suited to your needs.
As we’re all local here at Coquet Cottages, we’re experts in our field when it comes to knowing what there is to do in the area, the best places to visit, dine and shop. Whether you’re planning a romantic weekend away with your other half or a family holiday or a get-together for a celebration, we can help to advise on the best places to visit, help organise private dining and lots more.
We get to know every holiday cottage in our luxury portfolio, so by knowing each cottage intimately you can rest assure you are booking the right holiday cottage for you.