Frequently Asked Questions
Will I receive directions to find the cottage?
Along with your receipt for payment in full, you will receive directions to the cottage – via email if you have provided one. There is also a link on each cottage web page to Multimap, where you can enter your postcode and it will give you detailed directions from your home to the cottage.
Where do I pick up the keys?
You will receive instructions with your receipt for payment. We use keysafes at most of our cottages which require an access code, which you will be provided with alongside directions.
What time can we arrive and when do we have to leave?
At the majority of our cottages the entry time is 4pm on the day of your arrival, however at some cottages this may be earlier or later, so please check on your Directions and Key Collection Instructions sheet which you will be emailed after you have paid for your holiday in full.
Departure time for most cottages is 10am on the day of your departure, when our housekeeper will arrive to prepare the cottage for the next guests. However, some cottages have different times – although if different, is later than 10am rather than before.
Please do not arrive sooner than the stated arrival time, as we require the whole ‘changeover’ period – the time between the last guests leaving in the morning and your arrival – to thoroughly clean and prepare the cottage for you and deal with any maintenance issues that may have arisen.
Are there any extra charges for electricity, gas, hot water or fuel for open fires?
Our rates are fully inclusive of all electricity and gas and both these and hot water are available upon demand in each cottage. Where there are open fires or log burners, there is usually only an initial supply of logs and/or coal provided between early October and the end of April. Further supplies can be purchased by you locally and at most cottages you’ll find details of a local supplier who will deliver logs to the cottage after placing your order by phone. Details are provided in each cottage.