These Flexible Cancellation Terms will apply if you pay a Flexible Cancellation Fee when you make a booking.
The Flexible Cancellation Fee you pay will depend on which Flexible Cancellation Terms (as set out below) you select, if any, when you made a booking.
Flexible Cancellation Terms may not always be offered as part of your booking, in which case the Standard Cancellation Terms will apply.
Please note, Flexible Cancellation Terms will not be available for purchase after your booking has been confirmed.
Flexible 28-Day Cancellation
If you purchase Flexible 28-Day Cancellation, you can choose to cancel your booking up to midday 12.00pm UK time 28 days prior to your arrival date, and if you decide to cancel within this period, you will get back 100% of the amount paid, less the Flexible Cancellation Fee.
Super Flexible (same day) Cancellation
If you purchase Super Flexible (same day) Cancellation, you can choose to cancel your booking up to midday 12.00pm UK time on your arrival date, and if you decide to cancel within this period, you will get back 100% of the amount paid, less the Flexible Cancellation Fee.
If no notice to cancel is given under the Flexible Cancellation Terms, then the Standard Cancellation Terms will apply.
Any amounts paid to you under any of the above Flexible Cancellation Terms will be “Flexible Cancellation Amounts”.
Any Flexible Cancellation Amounts due will be paid to you by us, and within 10 days of the notice to cancel being given.
You will not be entitled to any Flexible Cancellation Amounts if:
- you cancel the booking at the request of the Owner; and/or
- you are in breach of any of the booking terms and conditions when you give notice to cancel; and/or
- we believe, in our reasonable opinion, that you are in breach of the Flexible Cancellation Fair Use Policy.
Flexible Cancellation Fair Use Policy
Our Flexible Cancellation Terms are designed to offer customers peace of mind and flexibility when it comes to making a booking. To ensure fair access and to prevent misuse, we reserve the right to review and cancel any bookings that appear to violate the intended use of the terms offered.
Specifically, we may cancel bookings without notice if:
- Multiple bookings are made by the same customer for overlapping or identical dates.
- The pattern of bookings suggests speculative or non-genuine use of the Flexible Cancellation Terms.
- There is evidence of behaviour intended to circumvent the Flexible Cancellation Terms.
This policy is in place to maintain the integrity of the Flexible Cancellation Terms offered and ensure they remain available for genuine use by customers.