For Your Information
All personal information supplied to Coquet Cottages will be treated in confidence and will not be disclosed to any third parties except where your consent has been received or where required by law. In order to provide you with a service, this information will be held in the data systems of Coquet Cottages. The only persons permitted to access your information are those employed by or authorised by us. We would also like to keep you informed of our services and special offers. If you would prefer not to receive this information from us, please let us know. See ‘Your rights in relation to this information’, below.
What information do we collect?
When you send emails, call or book online with Coquet Cottages, you are sending information to us which may be of a personal nature, such as name, address, telephone number and email address. Also, information is retained via capture devices using cookies to study which pages have been visited most frequently.
This helps us to understand how visitors to the site are using it and to improve the site to make it more user-friendly and informative.
How long do we keep this information for?
We keep this information for a maximum of 5 years. This is as requested by HMRC for tax and accounting purposes, but a benefit to our guests of this is being able offer a discount to those who have stayed with us before; if we can verify they stayed with us within the last 5 years, they receive a 10% discount on the rental rate of further holidays booked with us as we link the old and new bookings together to validate the claim.
How is the information used and by whom?
The information you provide is used to process your enquiry, your booking or otherwise respond to your request.
We treat information provided by you with the utmost privacy and do not disclose it to anyone other employees of Coquet Cottages and the owner of the property you have booked, so you can be confident that any information you provide to us will be safeguarded. We do not share, sell or rent your information to any other person, company or organisation in any way other than as described. By disclosing personal information to us you consent to the collection, storage and processing of information in the manner described in this policy.
We may from time to time, forward a newsletter or other correspondence to your email address for the purposes of bringing to your attention new cottages, new features, special offers or information pertaining to your upcoming holiday such as local events that we believe may be of interest.
By disclosing personal information to us you consent to the collection, storage and processing of information in the manner described in this policy.
What security measures do we have in place to protect this information?
We are registered under the Data Protection Act 1988 and our security procedures for storing and disclosing customer details conform with this Act. We are not responsible for the privacy practices of sites which are linked to this site, we therefore recommend you read the privacy statements and policies on each site to which you are asked to submit personal information.
We have a Data Protection Policy which all our staff fully understand and adhere to.
Your rights in relation to this information
You have the right to ‘opt out’ of your information being used in this way, so if you decide that you no longer wish to receive this kind of information from Coquet Cottages, you should email email@example.com with instructions for us to delete your email address from our marketing database.
If you have any concerns regarding the privacy of your information, please contact us at firstname.lastname@example.org or telephone 01665 710 700.
Coquet Cottages acts as an agent for the owners of the holiday properties available to book via this website. Letting arrangements are made by Coquet Cottages as an agent for the owner of the property. A contract between you and the owner will be formed once a minimum of 30% deposit has been received by us as the agent on behalf of the owner and confirmation of the booking has been sent to you. As an agent, Coquet Cottages is not and at no time will be party to that contract and will have no liability to you for any fees, expenses, damages or loss resulting from your booking. See our full Booking Conditions for more information.
Accuracy of Information
Before booking any holiday property on this site, you should understand that the information provided outlines what services, features and facilities the property offers, but not necessarily what it does not offer, so if in any doubt about any aspect of the property or what is available, you should either contact Coquet Cottages or the owner directly if you have been provided with their contact details.
Coquet Cottages takes every care to ensure the accuracy, both written and verbal, of the property, the village and local amenity details. All information on this website is provided in email or verbal communications is given in good faith and is believed to be correct at the time of writing, going to press or otherwise communicated. However Coquet Cottages cannot be held responsible for changes beyond its control which may become known after writing or otherwise communicating. In addition, whilst we advertise properties as non-smoking or no pets as instructed by the owner, we cannot guarantee the fact. Coquet Cottage’s description of a cottage shows the amenities that property has but generally does not state what is not in the property. Furthermore, neither Coquet Cottages nor the owner can accept liability for happenings outside its reasonable control such as the breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, neighbouring buildings works, damage resulting from exceptional weather conditions or the owner’s negligence resulting in loss, injury or accident. Please be aware that if a property is advertised as having an enclosed garden, this does not necessarily mean a secure garden. It may be enclosed by hedging, open style fencing or have a low wall or fence.
Use of the Website
The website is provided ‘as is’ and ‘as available’ and you expressly agree by using it that the use of our website is at your own risk. Coquet Cottages makes no warranties (implied or express) of any kind as to the website being fit for a particular purpose, merchantability, non-infringement of otherwise. You agree that if you download or otherwise obtain any content of Coquet Cottage’s website you do so at your own risk and you are solely responsible for any damage or loss of data that arises as a result. Coquet Cottages is not responsible and excludes liability for the content of any web sites linked to it.
Coquet Cottages makes no warranty that the website will be uninterrupted, secure or error-free, nor that all the information is accurate or reliable – although make every endeavour to ensure it is, nor can Coquet Cottages make any warranty for the quality of any products, services, information or other material purchased or obtained by you through Coquet Cottages as an agent, nor that anything purchased will meet your expectations. Coquet Cottages cannot guarantee their website is error-free or virus free, or that the Site does not contain anything which may have destructive properties.
If you have any concerns or queries, please email us or telephone us on 01665 710 700.