Our Prices Explained
The rental rates for our holiday properties are shown when you check availability. Here we explain our prices and payment terms:
If your holiday commences more than 2 months from the time of booking – A deposit of 30% of the holiday rental plus £35 booking fee is required to secure your holiday dates, with the remainder of your holiday cost, including an extras you choose to add to your booking, becoming due 2 months before your holiday commences.
If your holiday commences within the next 2 months – if your holiday is due to commence within the next 2 months the full amount is payable immediately to secure your holiday.
We sometimes have a special offer running through January whereby you can pay just 10% deposit to secure your holiday dates, with a further 20% payable within 30 days of booking, then the remaining 70% payable within 2 months of your holiday commencement date. You can still pay 30% instead if you prefer, just let us know and we will adjust your booking to accommodate this. Details will be published on our website with full details if this offer is available. If your holiday starts within 3 months, your full 90% balance will be payable 2 months before. If it starts within 2 months, the full amount is due at the point of booking.
We can ‘hold’ dates for a day or sometimes two – dependent upon the lead time until the holiday – without any obligation, to enable you to check annual leave, etc. Contact us direct to arrange this.
A non-refundable booking fee of £35 per booking is applicable to all bookings.
If you require assistance please call us on 01665 710 700 or email us – we’re here to help!
If you’re bringing a dog there is a charge of £20 per holiday per dog, which is in addition to the rental rate.
At certain cottages there are chargeable extra’s, such as a £10 charge for the conversion of beds from singles to double or vice versa, the hire of cot linen, dog beds, extra logs, for example. They will be shown on the booking form for you to select if required.
Many Extra’s are not chargeable, including cots, highchairs and stair gates. You will still need to request them however, they will not be provided otherwise. They will be confirmed on your booking form with a nil charge.
If you cancel any chargeable Extra’s after you’ve paid for your holiday in full, we regret it is not possible to arrange a refund.
If you’ve stayed with us before and we have your name recorded as a previous guest, we can offer you 10% discount on the rental rate of the next holiday you book, conditions apply, see below. You can choose any cottage, it doesn’t have to be the same as your previous stay.
The following conditions apply:
You must use the code provided to you via email after your last holiday. If your holiday was booked by someone else, you will need to ask them for the code or contact us for assistance.
You must have stayed with us previously and be recorded on our system as a guest for the code to be validated.
The code can be redeemed by either booking online and entering it to the box provided on the online booking form, or by quoting it to our reservations staff when booking by telephone or email.
Your previous holiday must have ended no longer than 3 years from the date of booking your next holiday.
If the discount is not claimed before your holiday booking is accepted and confirmed by us, it cannot be applied retrospectively.
You’ll have been provided with a discount code after your last stay with us, but if you’ve forgotten it, email us with details of your last booking and we’ll send it by return. Or call us instead, we can arrange your booking by telephone and include your discount then – 01665 710 700.
PLEASE NOTE that if you do not use your code at the time of placing your booking we cannot apply it retrospectively, however it will still be redeemable off a further holiday booked with us.
We occasionally offer ‘late booking’ deals or non-standard booking periods at special rates. When you click to ‘check availability’ on your chosen cottage page, any reductions or non-standard booking periods offered will be shown on the calendar displayed.
We are unable to combine discounts, so if a holiday is already discounted, no additional discount may be added, however you can choose to use the highest discount.
We occasionally reduce our rates on an individual cottage basis, for instance if we have a late vacancy. We also increase our prices from time to time in line with the market generally. However the price quoted at the time of booking is fixed and is the price you will pay, regardless of whether the rate for that period has been increased or decreased since the time of booking.
At some properties short breaks may not be available at certain times of the year, including Christmas/New Year weeks and some Bank Holiday weeks. If the availability calendar will not allow you to select a short break period, this is the reason why.
In LOW season at most properties we offer shorter 2 night breaks at weekends (Fri-Sun or Sat-Mon). We can offer some flexibility with arrival and departure times with our 2 night breaks; when booking Fri-Sun a later departure of 1pm on the Sunday is offered, and when booking Sat-Mon, an earlier arrival of 1pm on the Saturday is offered.
Non-Standard Booking Periods
At the majority of our cottages the changeover days are Friday’s and Monday’s so your holiday will need to start and end on one of these days. A handful of cottages have their changeover days on Saturday’s and Tuesday’s however. This enables a 3 night weekend break, a 4 night midweek break or a full week break. We can however, accommodate 10 and 11 night stays so long as the start and end dates are on the standard changeover days.
A small number of our cottages can sometimes accommodate different start and end dates, mostly in low season and more-so when booking late. Please call us on 01665 710 700 or email us to enquire.
Once your booking is confirmed, you are committed to paying the full balance when it becomes due 2 months before your holiday even if you cancel the holiday.
You are strongly advised to cover yourself in case you need to cancel your holiday. You can either arrange your own holiday cancellation insurance or take our ‘Booking Protect’ cancellation cover for 6% of the total holiday cost. The option to select Booking Protect can be found on the online booking form, or if booking by email or telephone, request it then. If you book for dates more than 12 months in advance, Booking Protect will not be available to select as an option as it’s not possible to purchase this protection more than 12 months in advance. If it’s required, just let us know and we will arrange it for you as soon as the time frame permits.
In the event that you have to cancel your holiday, you must inform us in writing (email preferably) as soon as possible and we will make the dates available to be re-booked. We will only be able to provide a refund if the dates do subsequently re-book. The amount of the refund may be less if we have to reduce the rate to encourage a re-booking and is subject to a £50 cancellation administration fee.
Paying for your Holiday
We accept payment by debit card, credit card and bank transfer. You can pay securely online by card or over the telephone.
DEPOSIT – If your holiday is more than 2 calendar months away, we require a deposit payment of 30% of the total rent plus £35 booking fee in order to secure your holiday dates for you. This is required to be be paid at the time you place the booking. (Apart from January when we may have an offer on to secure your holiday dates with just 10% then the remaining 20% becomes due within 30 days).
Depending upon the lead time till the holiday start date, we may be able to hold an unconfirmed booking for up to 2 days to allow you to make payment, please contact us to enquire, if this is required.
Please note that if payment is not received within 24 hours of the booking being placed and you haven’t arranged an extension to the payment period which we have confirmed in writing (email), we will assume you no longer wish to proceed with your booking and cancel it, as we cannot reserve dates indefinitely without payment/confirmation.
Once your booking is confirmed by us you are contractually obliged to pay the final balance even if you subsequently cancel your holiday, see ‘Cancellation Protection’ above.
BALANCE – If your holiday start date is more than 2 calendar months away and you have paid a deposit, the final balance will become due for settlement strictly 8 weeks before your holiday commences. If payment is not received and no special arrangements for paying have been agreed in writing, the reservation will be cancelled and be subject to our cancellation policy terms.
FULL AMOUNT DUE – If you are booking a holiday to commence within the next 2 months, the full amount is due immediately.
Changing your Dates after Booking
If you wish to change your holiday dates after having your holiday booking confirmed, we can only do this with the agreement of the cottage owner and an administration fee of £50 will be added to your final balance.
It is not possible to change your booking to a different cottage without us having to treat this as a cancellation. This is because our cottages are privately owned and we are acting as agents for the individual owners and bookings are not able to be transferred.
Please note that we have strict booking conditions, particularly in relation to the acceptance of dogs to our cottages and the care of the property. Your booking is accepted on the clear understanding that you have agreed to adhere to our booking conditions. If any costs are incurred by the cottage owner or any other issue occurs due to a breach of our booking conditions, the person who books the holiday will be held liable and will be charged direct.
How to Check Availability
Click on the cottage name in the table above and once the full web page for that cottage is displayed, click on the link at the top of that page called ‘Check when this cottage is available’. This will show you a calendar with available dates. The dates in white boxes are available holiday start dates.
We are very happy to hold dates for you pending confirmation that you and your party can definitely make it. We can hold dates for you for up to a maximum of 24 hours without any obligation, and possibly longer depending upon the lead time to the booking dates.
Please note that payment of the deposit (or full amount if the holiday start date is within 2 months) must be paid within a maximum of 48 hours from the time the dates were reserved or the booking will be cancelled.
How to Book your Chosen Cottage
To book your chosen cottage, click the cottage name in the chart above which will display the full web page for that property. Once on that page, click on the link at the top ‘Book this Cottage’. A calendar will be displayed with available and booked dates. Available holiday start days are shown with white squares. Click on your start date then click on your end date. You can then fill in your details from there on and you will be given instructions to make payment securely online.
Alternatively, you can either call us on 01665 710 700 to book, or just send us an email and we can take it from there.