What’s included in your holiday cottage?
All of our cottages are very well equipped and generally will contain everything you can reasonably expect to need for a self catering holiday. If there is something specific you have a query about, please contact us to discuss. The webpages of our cottages generally describe what IS available at the cottage rather than what is not, so rather than make assumptions, please check with us if you’re not sure by browsing our What’s Included page.
Bed Linen and Towels
All beds are made up for you with high quality bedlinen and a minimum of 2 towels per guest. Many of our duvets and pillows are goose or duck down, so if you have an allergy to feathers, please advise us and we can ask if the owner can provide synthetic bedding instead. Cot linen is not provided as standard. Many of cottages are able to provide this upon request however. Where available, you will see the option to request it on our online booking form. Some cottages make a laundry charge for this, others don’t. If you have any queries regarding this, just ask.
A welcome pack will be provided for you to enable you to have some light refreshment upon arrival. Varying from cottage to cottage, but as a minimum you can expect the following:
- Fresh Milk
- Sachet selection of teas, coffees & sugar
- Fruit juice for children
- Complimentary toiletries for adult guests
- Treats and bowls for dogs
At most of our cottages, you are likely to find a little more than this, as we do encourage our owners to offer guests their own combination of welcome pack items, rather than simply conforming to what all our other owners are offering. This means that some cottages will undoubtedly offer more than others, for instance; mineral water, newspapers, home baked cakes, etc., but we feel that this what makes them unique and individual and so encourage it.
* Please note that the welcome pack is entirely complimentary and therefore does not form part of your holiday cost. You can choose whether you wish to consume or use the items offered or not, but no adjustment to your holiday cost is possible if you choose not to use the items offered. It contains complimentary items offered by the owner to welcome you to their holiday home and is not intended to last for the duration of your holiday.
Cleaning and Laundry Items
- An ironing board and iron
- Vacuum, brush and mop
- Cleaning materials, including cloths and all the usual kind of things you’d have under the kitchen sink at home
- Washing powder tabs x 2
- Dishwasher tabs – approx 7
Wireless Broadband Internet Access
WiFi is available in all of our luxury cottages on a complimentary basis free of charge, except Kate’s Cabin, where you must pay £5 to the site park to use their shared WiFi.
At most cottages the broadband is of at least an adequate speed for browsing the internet and accessing emails. You are not permitted to download large volumes of data, such as streaming movies for example. Where superfast broadband services are available in the area, many cottages use it but this is at the discretion of the cottage owners. No guarantee can be provided that the broadband speed will be as fast as you may be used to at home and in fact we cannot guarantee that broadband will always be available. If you and your party have several devices connected to the internet at the same time, there is likely to be speed/performance degradation.
If connection to the internet is absolutely essential to you whilst on holiday, you should have your own connection arrangement in place in the form of either using your mobile as a hotspot or using a mobile dongle with your laptop. No refunds or compensation will be provided for Wi-Fi not being available in your holiday property.
Celebrating Something Special?
We offer champagne, flowers, speciality chocolates and even beautifully decorated celebration cakes to help make your special occasion that little bit more special. Use the ‘Additional Information’ box on the order form to tell us what the celebration is and any choice of flowers, personalisation of cakes, etc. Choose your selection on the on-line booking form or contact us directly to arrange.
- Champagne – branded champagne at £35 per bottle
- Celebration Bouquet of Flowers – £40
- Celebration Cake, approximately 8″ diameter, chocolate or vanilla sponge, personalised if required £TBC
We can also recommend local speciality caterers, who can offer anything from a ready-prepared meal waiting for you in the fridge to heat and serve after a long drive, through to a full blown dinner party. See Groceries and Catering for contact details and links. If there is anything else we can do to make your celebration a success, just let us know.
At most of our cottages, we have cots, highchairs and stairgates available free of charge. Just choose what you require via the online booking form.
In most cases, the cot will be a simple travel cot, rather than a wooden cot, as they need to be stored away when not required. Travel cots do not have the same thickness of mattress to a wooden style full-size cot.
Cot linen is not provided as standard, but some of our properties do have cot linen that may be hired for a small charge to cover the laundry cost. Where it is available, the option to request it is included on the online booking form.
If you have any queries, call or email us. Please note that if you request cot linen nearer to your holiday, we require a minimum of 1 week’s notice.
For safety reasons, where cot linen is provided, it will consist simply of sheets and blankets – no quilts, pillows or bumper sets.
In addition, at some cottages, there is extra equipment available, such as bottle sterilisers, baby monitors, baby back carriers, toddler steps and potties, which may help in reducing what you need to pack! If you require the use of any of these items, please call or email to check if they are available at your chosen cottage.
Do not assume baby equipment is provided at all cottages, as it is not.
Additional Folding Beds for Children
At some of our properties, where it’s possible to do so, we can offer an additional folding ‘Z-Bed’ for a child of 12 years old or younger for an additional cost of 8% of the total accommodation cost or £50, whichever is greatest.
There may be limitations on which bedroom it can be placed in, so please contact us to check if this is important. The bed will be fully made up and towels provided for the child.
Note that this charge is to cover the extra occupancy and additional wear and tear on a property designed to accommodate the number of persons for whom there are fixed beds. It may be more cost effective and certainly more comfortable to book a larger cottage with sufficient beds to allow the child to have a full size single bed.
It’s essential to note that in most properties, the number of dining places and seating in the lounges corresponds to the number of permanent beds in the property, so this should be taken in account when an additional person is staying. You may not all be able to dine together at once and there may not be sufficient lounge seating to all sit together without squeezing together on the sofa!
Do not book this option if this could be an issue for you. Please call or email for clarification if needed.
Children’s Dressing-up Trunks
At some of our cottages, a children’s dressing-up trunk is available upon request, which contains a range of outfits and accessories suitable for smaller children, all provided entirely at the discretion of the owner of the cottage, so we have no control over the actual contents. Please request on your online booking form where prompted. If this option is not included in the online booking form, it is not available at that particular cottage. We cannot guarantee the choice or range of what is included in the dressing up trunk, it is a complimentary option which we hope will be well received and suitable for your child.
Dog Sitting Services
We do not allow dogs to be left unattended in our cottages, so if you wish to visit somewhere where dogs are not welcome, such as a country house, a restaurant or go on a boat trip, we can usually arrange dog sitting for you, whereby one of our independent housekeepers or our own staff (all experienced dog owners themselves) will come to your cottage and care for your dog whilst you’re out. Their charge is £8 per hour or part thereof (paid to the sitter direct).
Alternatively, we can provide details of a brilliant Dog Creche near Alnwick, where your dog can be cared for for anything from an hour to all day. Please see our Dogs Welcome page for more details.
At some of our cottages we have a range of cushion style dog beds available to hire at £10 each per booking. This charge is made to cover the laundry cost and general wear. The size provided will be appropriate for your breed/size of dog, which you will be asked about when you complete the online booking form. The bed will usually come with a fleece blanket and a dog towel. Virginia Cottage and Waterford provide a dog bed for no charge however.